WordPress Customer Support - PHP Developer Careers

This is a remote position.

This client is seeking a passionate Customer Success Specialist with great communication skills to handle digital marketing support for our agency website clients. This position has a high level of customer-facing interaction. The individual we are seeking needs to be experienced with digital marketing and outgoing, organized, and friendly while providing top-notch service to our customers over the phone, Zoom, and email. This individual will also assist in daily billing duties and offer support to our digital marketing team.

The ideal candidate for this role has digital marketing experience across multiple channels, a customer service or account management background, and exceptional written and verbal communication skills.

Responsibilities

Provide support for the following BrightFire services: Insurance Agency Websites, Reviews & Reputation Management, Social Media Marketing, and Local Listings Management.
Conduct all client communications professionally and in a timely manner to ensure clients are up-to-date on the status of their requests.
Answer customer requests via phone and support ticket emails through the helpdesk ticket system.
Resolve support tickets promptly and effectively by maintaining strong product knowledge.
Update customer websites via WordPress Content Management System.
Follow documented processes and provide feedback and suggestions to improve our processes.
Provide frontline customer service for billing inquiries.

Requirements

Possesses digital marketing experience across multiple channels and a customer service or account management background.
Possesses outstanding customer service skills, excellent interpersonal communication, writing, and verbal skills.
Must be detail-oriented, meet deadlines, and have the ability to communicate effectively and professionally with clients and internal staff.
WordPress experience.
Attention to detail and well-organized.
Eager to learn new concepts and technologies.
Must possess time management, organizational, troubleshooting, and problem-solving skills.
Must be punctual, reliable, and professional, make independent decisions, work as a team player, and work overtime as needed.
Self-starter with the ability to think through a problem and identify solutions

Benefits

$1,400 - $1,600 USD/monthly
Remote from anywhere in Latam