The job listing has expired.
Unfortunately, the hiring company is no longer accepting new applications.
Position Summary:As a Product Support Specialist, you will introduce customers to the possibilities of the open web. In this role, you'll teach, instruct, and solve technical problems to help customers achieve their publishing and commerce goals while advocating for them internally to help build better tools and products that serve their ever-changing needs.
Beyond customer support, you’ll help elevate our entire customer experience by identifying problems before they arise, finding efficiency improvements, and piloting new services like onboarding calls.
Our ideal hire has built a career in customer service and is genuinely motivated by having meaningful, substantive conversations with customers every single day. We’re looking for ambitious, motivated people who want to create a world-class experience every time our customers use our products.
What Makes You a Great Fit: WordPress & WooCommerce experience: You’re not just a casual user. You’ve rolled up your sleeves and spent significant time under the hood of WordPress and WooCommerce. Whether you’ve managed complex sites or tackled tricky customizations, you know your way around the dashboard and beyond.
Customer Support Experience: You have a proven track record in technical support or customer success. You don't just "handle" high-volume queues—you thrive in them. You’re motivated by the win of a solved problem and a happy customer.
Initiative: We love builders. You’re the person who sees a broken process and fixes it without being asked. Whether you’ve boosted retention or streamlined a workflow, we want to see the tangible impact you’ve made in your previous roles.
Exceptional Communication: You can talk shop with developers and simplify the "tech-speak" for a first-time blogger. Your English is top-tier, and you have a knack for building trust through every chat and email. (Bonus points if you’re multilingual!)
Self-starter mentality: You’re a self-starter who doesn't need a roadmap to find the destination. You’re disciplined, you own your deadlines, and you’re comfortable steering your own ship in a fully remote environment.
Unique expertise: Are you a troubleshooting wizard? An eCommerce guru? A leadership natural? We celebrate diverse backgrounds and want to know exactly what unique expertise you’re bringing to the table.
Benefits:
- Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
- Free snacks every day
- Free catered lunch every day
- Free catered dinner (for those on night shifts)
- Door-to-door transportation after 9:00 PM
- Happy hour on Fridays
- Holiday parties!
- An amazing, unique office environment (no cubes, no assigned workstations!)
- Growth and development opportunities (the most in the industry!)
- Professional development courses by leading business schools like Barna
- Yoga and workout classes (coming soon!)
- Community service opportunities (#HoratioCares)
- Discounts at local restaurants and stores
Life At Horatio:
Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:
- Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
- Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
- Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!
- Wellness Program: Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.