<p><span data-contrast="auto">Clarity Clinic stands at the forefront of mental health and wellness, offering innovative and compassionate care. Our mission is to provide the best quality in mental health care and make holistic care easily accessible and seamless to our patients.</span><span data-ccp-props="{}"> </span></p><p><span data-contrast="auto">The Intake Supervisor is responsible for overseeing the daily operations of the intake team supporting our Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP). This role ensures that all prospective patients experience a seamless transition into care, starting from initial inquiry through program admission. The Intake Supervisor provides leadership, clinical oversight, and process management to Intake Coordinators while collaborating closely with Clinical Directors and multidisciplinary staff.</span><span data-ccp-props="{}"> </span></p><p><strong><span data-ccp-props="{}">Location: </span></strong><span data-ccp-props="{}">This role is hybrid (3 days in office and 2 days remote). This role may base out of either the <strong>Chicago Loop</strong> / <strong>Evanston</strong> / or <strong>Arlington Heights</strong> clinic location (upon candidate preference). </span></p><p><span data-ccp-props="{}"><strong>In this role, you will: </strong></span></p><p><span data-contrast="auto">Team Supervision & Leadership</span><span data-ccp-props="{}"> </span></p><ul><li><span data-contrast="auto">Supervise Intake Coordinators, providing regular guidance, support, and performance feedback.</span></li><li>Train new intake staff on workflows, assessments, EMR documentation, and patient communication.</li><li>Coordinate team schedules to maintain coverage and ensure timely responsiveness to inquiries.</li><li>Foster a collaborative, supportive, and accountable team environment aligned with Clarity Clinic values.<span data-ccp-props="{}"> </span></li></ul><p><span data-contrast="auto">Intake Operations Oversight</span><span data-ccp-props="{}"> </span></p><ul><li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Ensure all patient inquiries and referrals are addressed within 24 hours.</span></li><li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Monitor intake assessments, treatment planning recommendations, and EMR documentation for accuracy and compliance.</li><li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Oversee insurance verification and pre-authorization processes, ensuring patients receive accurate benefit information.</li><li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Track patient admissions, denials, and referral outcomes to support process improvements.<span data-ccp-props="{}"> </span></li></ul><p><span data-contrast="auto">Clinical & Process Support</span><span data-ccp-props="{}"> </span></p><ul><li><span data-contrast="auto">Provide consultation to Intake Coordinators on complex cases, including risk assessments and level of care determinations.</span></li><li>Collaborate with Clinical Directors, therapists, and multidisciplinary staff to ensure smooth admissions into PHP/IOP.</li><li>Identify process gaps and implement workflow improvements to increase efficiency and patient satisfaction.</li><li>Participate in quality improvement initiatives and maintain familiarity with best practices in intake and admissions.<span data-ccp-props="{}"> </span></li></ul><p><strong><span data-contrast="auto">Qualifications and Minimum Requirements</span></strong><span data-ccp-props="{}"> </span></p><ul><li><span data-contrast="auto">Fully licensed mental health professional in Illinois (LCSW, LCPC, LMFT, PsyD, or equivalent preferred).</span></li><li>3+ years of experience in mental health intake, admissions, or case management.</li><li>Prior experience in a supervisory or team lead role preferred.</li><li>Strong knowledge of insurance verification, PHP/IOP coverage, and pre-authorization requirements.</li><li>Excellent organizational, communication, and leadership skills.</li><li>Proficiency with EMR systems and documentation standards.<span data-ccp-props="{}"> </span></li></ul><p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"><span style="text-decoration: underline;"><strong>Location:</strong></span> Arlington Heights Clinic </span></p><p><span data-contrast="auto"><strong>Benefits and Perks: </strong>  </span></p><ul><li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":1800,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Base Compensation: <strong>$75,000- $85,000</strong> commensurate of years of experience and years of licensure. </span></span></li><li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":1800,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Comprehensive benefits package including health, dental vision, EAP services and more.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":1080,"335559738":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":1800,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":1080,"335559738":0,"335559739":0,"335559740":240}">$500.00 professional development reimbursement stipend </span></li><li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":1800,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":1080,"335559738":0,"335559739":0,"335559740":240}">$100.00 Wellness Stipend reimbursement to support your own self-care routine!</span></li><li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":1800,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":1080,"335559738":0,"335559739":0,"335559740":240}">10 days of PTO (80 hours) plus up to 5 accrued sick/wellness days. </span></li><li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":1800,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":1080,"335559738":0,"335559739":0,"335559740":240}">6 Company holidays</span></li><li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":1800,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":1080,"335559738":0,"335559739":0,"335559740":240}">2 CME days </span></li><li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":1800,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-ccp-charstyle="normaltextrun">401k match up to 4%.</span></li><li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":1800,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-ccp-charstyle="normaltextrun">Opportunities for growth and professional development. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":1080,"335559738":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":1800,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">PTO accrual </span></span></li></ul><p><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"><span class="TextRun SCXW176100881 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW176100881 BCX8"><span class="TextRun SCXW21158234 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW21158234 BCX8" data-ccp-parastyle="Normal1" data-ccp-parastyle-defn="{"ObjectId":"37228bf6-54b7-47d4-b40d-d49c12592541|66","ClassId":1073872969,"Properties":[469775450,"Normal1",201340122,"2",134234082,"true",134233614,"true",469778129,"Normal1",335572020,"1",335551500,"6968388"]}">We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals, candidates of all ages, and nontraditional backgrounds. </span></span></span></span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"><span class="TextRun SCXW176100881 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW176100881 BCX8">Clarity Clinic an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</span></span><span class="EOP SCXW176100881 BCX8" data-ccp-props="{"134233118":false,"201341983":0,"335559739":0,"335559740":276}"> </span></span></p>